Before attending your course, take a moment to review our policies. We’ve organized everything into simple sections so you can quickly find the information you need.
Payment, confirmation and course registration information.
Learn about cancellations, transfers, refunds, and rescheduling requests.
Learn about how closures are decided as well as associated transfer options.
Certification validity, replacement certificates, renewals, and course prerequisites.
Arrival times, lateness, participation requirements, and successful course completion.
Accommodations, language support, and how we can help meet your learning needs.
Questions before or after your course? Here's how to reach the LifeShield team.
Browse this section for answers to our most common inquiries.
Everything you need to know about booking a LifeShield course.
✓ Registration is confirmed only after full payment or an approved payment arrangement has been received.
✓ A confirmation email containing your course details will be sent immediately after registration.
✓ Please review your confirmation carefully and notify us promptly if any information is incorrect.
✓ Course spaces are reserved on a first-paid, first-served basis.
✓ Participants are responsible for ensuring they register for the correct course and date.
Everything you need to know about cancelling or rescheduling your course.
✓ Cancellations made two or more days before the course may be transferred to another available date for a $25.00 administrative fee.
✓ Cancellations with less than two days’ notice are not eligible for a refund.
✓ Refunds or transfers are not available once a course has begun.
✓ If LifeShield cancels a course, participants may choose either a full refund or transfer to another available course date at no additional cost.
✓ Refunds, where applicable, will be processed using the original method of payment whenever possible.
Everything you need to know about adverse weather and its impact on operations.
✓ LifeShield follows the weather-related operating status of NSCC Ivany Campus (HRM) when determining closures or delayed openings.
✓ Before leaving home, participants should check the official NSCC Campus Closures page for the status of Ivany Campus (HRM).
✓ If NSCC Ivany Campus delays opening, LifeShield will delay opening by the same amount of time.
✓ Weather-related closures and delayed openings will also be communicated to registered participants by email. Every reasonable effort will be made to issue notifications by 7:00 a.m.
✓ If severe weather develops after training has begun, instructors will provide direction to ensure participant safety.
✓ Courses cancelled due to severe weather will be rescheduled at no additional cost.
Everything you need to know about certification criteria.
✓ Canadian Red Cross certificates are issued upon successful completion of all course requirements.
✓ Participants must attend the full course, successfully demonstrate all required practical skills, and achieve a minimum score of 75% on the written knowledge evaluation.
✓ Certification requirements are established by the Canadian Red Cross and are subject to change.
✓ Replacement certificates are available for a $10.00 administrative fee.
✓ To qualify for recertification, participants must hold a valid equivalent or higher-level certification on the day of training. Expired certifications require full retraining.
Everything you need to know about attending a LifeShield course.
✓ Please arrive at least 15 minutes before your scheduled course start time.
✓ Participants arriving 10 or more minutes after the scheduled start time will not be admitted.
✓ Full attendance is required to receive certification.
✓ Wear comfortable clothing suitable for floor-based practical exercises.
✓ Mobile phones must be silenced during training.
✓ Participants should be physically able to take part in floor-based practical skills. If you require accommodations, please contact LifeShield before your course.
Everything you need to know about accessibility and accommodations. .
✓ LifeShield welcomes participants of all abilities.
✓ If you require accommodations, please let us know before your course whenever possible.
✓ We will make every reasonable effort to provide appropriate accommodations.
✓ Our training centre is equipped with an elevator and automatic doors.
✓ If you have questions about accessibility, please contact us before registering.
Everything you need to know about contacting us. .
✓ Questions before or after your course are always welcome.
✓ Email inquiries are typically answered within one business day.
✓ Telephone support is available during regular business hours.
✓ Our team can assist with registration, certification, workplace training, and accessibility inquiries.
✓ If you’re unsure which course is right for you, we’ll be happy to help.
LifeShield follows the weather-related operating status of NSCC Ivany Campus (HRM). If the campus is closed or delayed, LifeShield will follow the same status. Registered participants will also receive an email with any closure or delay.
Transfers may be available depending on notice provided. Please see the Cancellation Policy above for current transfer fees and eligibility.
Refund eligibility depends on when cancellation occurs. Full details are outlined in the Cancellation Policy above.
Participants should arrive at least 15 minutes before the scheduled start time. Participants arriving 10 minutes or more after the course begins may not be admitted.
Please contact us before your course whenever possible so we can discuss accommodations and ensure we can best support your learning needs.
If LifeShield cancels a course due to weather or unforeseen circumstances, participants may transfer to another available course or receive a full refund.
Replacement Canadian Red Cross certificates are available through LifeShield for the applicable 10.00 administration fee. Contact us for assistance.
No. Once a certification has expired, Canadian Red Cross requires participants to complete the full course again.
Practical, professional training delivered by experienced instructors who understand how first aid is used in the real world.
Training delivered by experienced emergency responders with practical, real-world knowledge.
Nationally recognized training and certification delivered through an established training partner.
More than 300 organizations have trusted LifeShield for reliable workplace and professional training.
Locally owned and operated, with over 35,000 participants trained across Nova Scotia.