Privacy Policy

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Organization or employer
• Billing information
• Course registration information
• Any information you submit through our contact forms

We may also collect limited technical information such as:

• IP address
• Browser type
• Device information
• Website usage data through cookies and analytics tools

• We use your information to:

  • Register you for training courses
  • Process payments
  • Issue Canadian Red Cross certifications
  • Communicate regarding your registration
  • Respond to inquiries
  • Provide customer support
  • Improve our website and services
  • Meet legal and regulatory requirements

  We only collect information necessary to provide these services.

Online payments are processed securely through Stripe and PayPal.

Telephone  payments are processed securely through Chase Paymentech.

LifeShield does not store your complete credit card information on our servers.

For Canadian Red Cross certification, we may share the information required to issue your certification with the Canadian Red Cross.

Only the information necessary for certification is provided.

When organizations book private training, we may collect participant information from the employer solely for:

• Course registration
• Attendance records
• Certification
• Communication regarding the course

• Our website may use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Improve the user experience

  You may disable cookies through your browser settings if you prefer.

We may use trusted third-party providers including:

• Canadian Red Cross
• Stripe
• PayPal
• Chase Paymentech
• Acuity Scheduling
• Google Analytics
• Google Maps

These providers have their own privacy policies governing how they handle personal information.

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

While no online system can be guaranteed 100% secure, we continually work to protect your information.

We retain personal information only as long as necessary to:

• Deliver our services
• Maintain certification records
• Meet legal, tax, and regulatory obligations
• Resolve disputes when required

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion where legally permitted
• Withdraw consent for future communications

To make a request, please contact us using the information below.

If you have questions about this Privacy Policy or how your information is handled, please contact us.

LifeShield First Aid & CPR

1083 Queen Street
Suite 228
Halifax, Nova Scotia
B3H0B2

📧 info@lifeshield.ca

📞 (902) 444-9362

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated effective date.